diff --git a/src/main/java/org/upsmf/grievance/service/impl/TicketServiceImpl.java b/src/main/java/org/upsmf/grievance/service/impl/TicketServiceImpl.java
index 73d97e455ca64bb61bdc89f14901583d8024c683..458c63b400078fd057cca4d0b3b8e69c9210f15b 100644
--- a/src/main/java/org/upsmf/grievance/service/impl/TicketServiceImpl.java
+++ b/src/main/java/org/upsmf/grievance/service/impl/TicketServiceImpl.java
@@ -485,8 +485,7 @@ public class TicketServiceImpl implements TicketService {
                 || oldStatusValue.name().equalsIgnoreCase("CLOSED")) ) {
             // sending reopen ticket mail to nodal officer
             log.info("ticket is getting reopened we will reset escalation date time - {}", ticket.getId());
-            LocalDateTime escalationDateTime = getEscalationDateFromMailConfig();
-            ticket.setEscalatedDate(Timestamp.valueOf(escalationDateTime));
+            ticket.setEscalatedDate(null);
         }
         // update ticket in DB
         ticketRepository.save(ticket);