Skip to content
GitLab
Explore
Projects
Groups
Topics
Snippets
Projects
Groups
Topics
Snippets
/
Help
Help
Support
Community forum
Keyboard shortcuts
?
Submit feedback
Contribute to GitLab
Register
Sign in
Toggle navigation
Menu
UPSMF
Grievance
Commits
c724d140
Commit
c724d140
authored
1 year ago
by
Rajendra Kishor Rahu
Browse files
Options
Download
Patches
Plain Diff
junked by addition for junked ticket
parent
dbb352e0
main
Escalate_ticket_send_mail_to_raiser
UAT
UPHRH_7903_mobile_otp
UPHRH_quartz_scheduler
admin_config_changes
github/fork/vky25/patch-1
shishir_dynamic_schedular
shishir_ticket_statistics_by_user
1 merge request
!34
Uphrh 7903 mobile otp
Changes
4
Hide whitespace changes
Inline
Side-by-side
Showing
4 changed files
src/main/java/org/upsmf/grievance/model/Ticket.java
+7
-0
src/main/java/org/upsmf/grievance/model/Ticket.java
src/main/java/org/upsmf/grievance/model/es/Ticket.java
+8
-0
src/main/java/org/upsmf/grievance/model/es/Ticket.java
src/main/java/org/upsmf/grievance/service/impl/TicketServiceImpl.java
+22
-4
...a/org/upsmf/grievance/service/impl/TicketServiceImpl.java
src/main/java/org/upsmf/grievance/util/DateUtil.java
+1
-0
src/main/java/org/upsmf/grievance/util/DateUtil.java
with
38 additions
and
4 deletions
+38
-4
src/main/java/org/upsmf/grievance/model/Ticket.java
+
7
−
0
View file @
c724d140
package
org.upsmf.grievance.model
;
import
com.fasterxml.jackson.annotation.JsonFormat
;
import
lombok.*
;
import
org.hibernate.annotations.Fetch
;
import
org.hibernate.annotations.FetchMode
;
...
...
@@ -49,9 +50,14 @@ public class Ticket {
@Column
(
name
=
"is_junk"
)
private
boolean
junk
=
false
;
@Column
(
name
=
"junked_by"
)
private
String
junkedBy
;
@JsonFormat
(
pattern
=
"yyyy-MM-dd HH:mm:ss.S"
,
timezone
=
"Asia/Kolkata"
)
@Column
(
name
=
"created_date"
)
private
Timestamp
createdDate
;
@JsonFormat
(
pattern
=
"yyyy-MM-dd HH:mm:ss.S"
,
timezone
=
"Asia/Kolkata"
)
@Column
(
name
=
"updated_date"
)
private
Timestamp
updatedDate
;
...
...
@@ -64,6 +70,7 @@ public class Ticket {
@Column
(
name
=
"is_escalated_to_admin"
)
private
boolean
escalatedToAdmin
;
@JsonFormat
(
pattern
=
"yyyy-MM-dd HH:mm:ss.S"
,
timezone
=
"Asia/Kolkata"
)
@Column
(
name
=
"escalated_date"
)
private
Timestamp
escalatedDate
;
...
...
This diff is collapsed.
Click to expand it.
src/main/java/org/upsmf/grievance/model/es/Ticket.java
+
8
−
0
View file @
c724d140
package
org.upsmf.grievance.model.es
;
import
com.fasterxml.jackson.annotation.JsonFormat
;
import
lombok.*
;
import
org.springframework.data.annotation.Id
;
import
org.springframework.data.elasticsearch.annotations.Document
;
...
...
@@ -8,6 +9,7 @@ import org.upsmf.grievance.enums.RequesterType;
import
org.upsmf.grievance.enums.TicketPriority
;
import
org.upsmf.grievance.enums.TicketStatus
;
import
javax.persistence.Column
;
@Document
(
indexName
=
"ticket"
,
createIndex
=
false
)
@Getter
...
...
@@ -51,9 +53,14 @@ public class Ticket {
@Field
(
name
=
"is_junk"
)
private
Boolean
junk
=
false
;
@Field
(
name
=
"junked_by"
)
private
String
junkedBy
;
@JsonFormat
(
pattern
=
"yyyy-MM-dd HH:mm:ss.S"
,
timezone
=
"Asia/Kolkata"
)
@Field
(
name
=
"created_date"
)
private
String
createdDate
;
@JsonFormat
(
pattern
=
"yyyy-MM-dd HH:mm:ss.S"
,
timezone
=
"Asia/Kolkata"
)
@Field
(
name
=
"updated_date"
)
private
String
updatedDate
;
...
...
@@ -69,6 +76,7 @@ public class Ticket {
@Field
(
name
=
"is_escalated"
)
private
Boolean
escalated
;
@JsonFormat
(
pattern
=
"yyyy-MM-dd HH:mm:ss.S"
,
timezone
=
"Asia/Kolkata"
)
@Field
(
name
=
"escalated_date"
)
private
String
escalatedDate
;
...
...
This diff is collapsed.
Click to expand it.
src/main/java/org/upsmf/grievance/service/impl/TicketServiceImpl.java
+
22
−
4
View file @
c724d140
...
...
@@ -16,6 +16,7 @@ import org.upsmf.grievance.model.*;
import
org.upsmf.grievance.repository.AssigneeTicketAttachmentRepository
;
import
org.upsmf.grievance.repository.CommentRepository
;
import
org.upsmf.grievance.repository.RaiserTicketAttachmentRepository
;
import
org.upsmf.grievance.repository.UserRepository
;
import
org.upsmf.grievance.repository.es.TicketRepository
;
import
org.upsmf.grievance.service.EmailService
;
import
org.upsmf.grievance.service.OtpService
;
...
...
@@ -25,6 +26,7 @@ import org.upsmf.grievance.util.ErrorCode;
import
javax.transaction.Transactional
;
import
java.sql.Timestamp
;
import
java.time.Instant
;
import
java.time.LocalDateTime
;
import
java.time.ZoneId
;
import
java.time.format.DateTimeFormatter
;
...
...
@@ -57,6 +59,8 @@ public class TicketServiceImpl implements TicketService {
@Autowired
private
RaiserTicketAttachmentRepository
raiserTicketAttachmentRepository
;
@Autowired
private
UserRepository
userRepository
;
@Autowired
private
OtpService
otpService
;
...
...
@@ -141,6 +145,7 @@ public class TicketServiceImpl implements TicketService {
// send mail
EmailDetails
emailDetails
=
EmailDetails
.
builder
().
recipient
(
ticket
.
getEmail
()).
subject
(
"New Complaint Registration"
).
build
();
emailService
.
sendCreateTicketMail
(
emailDetails
,
ticket
);
System
.
out
.
println
(
ticket
);
return
ticket
;
}
...
...
@@ -290,6 +295,15 @@ public class TicketServiceImpl implements TicketService {
}
if
(
updateTicketRequest
.
getIsJunk
()!=
null
)
{
ticket
.
setJunk
(
updateTicketRequest
.
getIsJunk
());
if
(
updateTicketRequest
.
getRequestedBy
()
!=
null
&&
updateTicketRequest
.
getRequestedBy
().
isBlank
())
{
ticket
.
setJunkedBy
(
"-1"
);
}
else
{
User
user
=
userRepository
.
findByKeycloakId
(
updateTicketRequest
.
getRequestedBy
()).
orElseThrow
();
String
firstName
=
user
.
getFirstName
();
String
lastName
=
user
.
getLastname
();
String
junkedBy
=
firstName
+
" "
+
lastName
;
ticket
.
setJunkedBy
(
junkedBy
);
}
}
ticket
.
setUpdatedDate
(
new
Timestamp
(
DateUtil
.
getCurrentDate
().
getTime
()));
// update assignee comments
...
...
@@ -318,7 +332,7 @@ public class TicketServiceImpl implements TicketService {
* @return
*/
private
org
.
upsmf
.
grievance
.
model
.
es
.
Ticket
convertToESTicketObj
(
Ticket
ticket
)
{
DateTimeFormatter
dateTimeFormatter
=
DateTimeFormatter
.
ofPattern
(
DateUtil
.
DEFAULT_DATE_FORMAT
);
DateTimeFormatter
dateTimeFormatter
=
DateTimeFormatter
.
ofPattern
(
DateUtil
.
DEFAULT_DATE_FORMAT
TS
);
// get user details based on ID
return
org
.
upsmf
.
grievance
.
model
.
es
.
Ticket
.
builder
()
.
ticketId
(
ticket
.
getId
())
...
...
@@ -331,6 +345,7 @@ public class TicketServiceImpl implements TicketService {
.
assignedToName
(
""
)
// get user details based on ID
.
description
(
ticket
.
getDescription
())
.
junk
(
ticket
.
isJunk
())
.
junkedBy
(
ticket
.
getJunkedBy
())
.
createdDate
(
ticket
.
getCreatedDate
().
toLocalDateTime
().
format
(
dateTimeFormatter
))
.
createdDateTS
(
ticket
.
getCreatedDate
().
getTime
())
.
updatedDate
(
ticket
.
getUpdatedDate
().
toLocalDateTime
().
format
(
dateTimeFormatter
))
...
...
@@ -345,8 +360,7 @@ public class TicketServiceImpl implements TicketService {
.
escalatedBy
(
ticket
.
getEscalatedBy
())
.
escalatedTo
(
ticket
.
getEscalatedTo
())
.
escalatedToAdmin
(
ticket
.
isEscalatedToAdmin
())
.
rating
(
Long
.
valueOf
(
0
)).
build
();
.
rating
(
0L
).
build
();
}
/**
...
...
@@ -426,7 +440,11 @@ public class TicketServiceImpl implements TicketService {
@Synchronized
public
void
updateTicket
(
Long
ticketId
)
{
Ticket
ticket
=
getTicketById
(
ticketId
);
ticket
.
setUpdatedDate
(
new
Timestamp
(
new
Date
().
getTime
()));
try
{
ticket
.
setUpdatedDate
(
new
Timestamp
(
DateUtil
.
getCurrentDate
().
getTime
()));
}
catch
(
Exception
e
)
{
throw
new
RuntimeException
(
e
);
}
ticket
.
setEscalatedDate
(
new
Timestamp
(
new
Date
().
getTime
()));
ticket
.
setEscalatedToAdmin
(
true
);
ticket
.
setPriority
(
TicketPriority
.
MEDIUM
);
...
...
This diff is collapsed.
Click to expand it.
src/main/java/org/upsmf/grievance/util/DateUtil.java
+
1
−
0
View file @
c724d140
...
...
@@ -23,6 +23,7 @@ public class DateUtil {
public
static
final
Logger
LOGGER
=
LoggerFactory
.
getLogger
(
DateUtil
.
class
);
public
static
final
String
DEFAULT_DATE_FORMAT
=
"yyyy-MM-dd HH:mm:ss"
;
public
static
final
String
DEFAULT_DATE_FORMATTS
=
"yyyy-MM-dd HH:mm:ss.S"
;
public
static
final
String
INVOICE_DATE_FORMATTER
=
"EEEE, MMMM d, yyyy"
;
public
static
final
String
YYYYMMDD_FORMATTER
=
"yyyy-MM-dd"
;
public
static
final
String
DATE_MONTH_YEAR_FORMAT
=
"dd-MMMM-yyyy"
;
...
...
This diff is collapsed.
Click to expand it.
Write
Preview
Supports
Markdown
0%
Try again
or
attach a new file
.
Cancel
You are about to add
0
people
to the discussion. Proceed with caution.
Finish editing this message first!
Save comment
Cancel
Please
register
or
sign in
to comment
Menu
Explore
Projects
Groups
Topics
Snippets