- shishir suman authored
when a ticket is reopened the escalation time is also reset based on config value
@@ -9,6 +9,7 @@ import org.springframework.beans.factory.annotation.Qualifier;
@@ -20,10 +21,7 @@ import org.upsmf.grievance.exception.TicketException;
@@ -73,7 +71,6 @@ public class TicketServiceImpl implements TicketService {
@@ -92,6 +89,9 @@ public class TicketServiceImpl implements TicketService {
@@ -226,6 +226,27 @@ public class TicketServiceImpl implements TicketService {
@@ -235,7 +256,7 @@ public class TicketServiceImpl implements TicketService {
@@ -455,6 +476,14 @@ public class TicketServiceImpl implements TicketService {